Rudy Torres

65 Galloway Road

Telephone: +44 (0)2087495997

London

Mobile: +44 (0)7973822846

W12 0PH

Email: rudy.torres@gmx.net

United Kingdom

Web: http://uk.linkedin.com/in/rudytorres

Digital, IT & Telecommunications – Executive / Senior Manager

Many years of Information Technology (IT), Information Systems, Business & IT Transformation, Management & Business Consulting, Systems Consulting & Integration, Enterprise and Solution Architecture, IT Strategy & Planning, Project Management, Software Development, Technical Support, Operational Readiness, Sales and Business Development experience working with some of the world’s leading technology oriented firms in both permanent and interim roles - seeking to make significant business contributions through pragmatic Digital and Telecommunications / IT Transformation.

Key Core Competencies

Consultancy

Digital & Telecommunications

Business Management

•  CTO / CIO Advisory Services

•  Omni-Channel Strategic Planning

•  General Management

•  Enterprise Architecture

•  Customer Experience Improvement

•  Business Development & Sales

•  IT Strategic Planning & Roadmap

•  Digital / eCommerce / IoT / Mobility

•  Vendor & Contract Management

•  Solutions / Systems Analysis

•  CRM / BSS / OSS / IN / IMS / SDP

•  Project Management & Delivery

Sample of Career Achievements

·                 Built and managed a regional business unit (UK & Ireland) for Huawei to sell OSS / BSS software based solutions, professional and managed services that achieved 186% UK Sales Revenue Target. [Huawei]

·                 Managed and assisted in the development of several new innovative “go-to-market” offerings for Next Generation Online Digital and Mobility Services as propositions in the Mobile, Wireless and Internet / Broadband space for the Communications and Media industry sectors that generated or forecasted to generate revenues in the tens of millions USD. [Infosys / IBM / CSC]

·                 Led consulting teams to support several consulting-led sales opportunities and consulting engagements leading to up-selling other offerings (Systems Integration, Application Maintenance, etc.) worth millions of USD, mainly Digital Online, eCommerce, Mobile Application Platform / SDP solutions. [Infosys / IBM]

·                 Supported the consulting-led selling and engagement of a Customer Experience (CX) Assessment to analyse touch-points in various customer journeys of a major Dutch operator’s customer management (Multiple Channel) domain that recommended project reprioritisations and cost improvements [Infosys]

·                 Supported consulting engagements for eCommerce and Online Content Management related to Digital Strategic Planning to deploy end-solutions to European operating companies of Vodafone. [Infosys]

·                 Developed and managed a corporate-wide reference target OSS Enterprise Architecture and Blueprint for use by all the operating companies and affiliates, which generated cost efficiencies for group and participating operating companies worth millions of EUR annually. [Vodafone]

·                 Directly involved in the consulting-led sales pursuit, solution, delivery team selection and preparation for multi-million USD OSS / BSS systems integration projects to Telecom Egypt and China Telecom. [IBM]

·                 Chief Architect engagement member involved in the business development, business consulting, solution architecture and development to win a “first-of-its-kind” in the region Business Transformation Outsourcing deal to India’s Bharti Tele-Ventures worth almost $1 billion USD. [IBM]

·                 Project managed a technical consulting engagement to develop the initial launch phases of a multi-million USD enterprise-wide IT and OSS / BSS capability for a new GSM Mobile Operator in Venezuela. [CSC]

·                 Project managed two separate teams providing system maintenance services and software development support of a Customer Care and Billing / BSS system for ESAT Digifone in Ireland, with the maintenance team on the client premises in Ireland and the development team located in Sweden. [CSC]

·                 Managed a Triage (Technical Support) Team to resolve software defects of a Joint-International Billing, Rating and Data Warehouse (BSS) programme supporting several client Telecommunications providers and system maintenance teams spread across different projects throughout Europe. [AMS]

Recent Experience

RT Advisory Services

Board Director / Independent Consultant

May 2013 – Present

United Kingdom

Freelance / contract / interim: technology – strategy, architecture, solutions, planning and advisory services.

§  Vodafone: (January 2015 – July 2015)
Technical Lead – on contract supporting the project management, IT operational readiness and documentation of a new MVNE and eCommerce platform to host UK MVNOs (i.e. Talkmobile).

§  Virgin Media:  (August  2014 – December 2014)
Senior Systems Integration Manager – on contract providing systems integration consulting, technical delivery and project management on the planning and preparation start phase (PoC) of a technology transformation programme involving Voice-over-Cable enablement and a new IMS Core.

§  MorganFranklin Consulting:  (October 2013 – March 2014)
Director – Technology Enablement role – interim role to build a business technology consulting practice and develop technology led business opportunities for a small management consultancy focused in the Financial Services and Communications sectors.

Ericsson

Engagement Manager

December 2015 – Present

United Kingdom

·                 Generated a business consulting engagement with a UK Mobile Shared RAN Operator worth £175K GBP within the first three months on the account.

·                 Engaged in the support of several pre-sales and sales opportunities and business development activities to sell solutions and service offerings (i.e. Consulting, Software, Systems Integration, Application Maintenance, etc.) worth millions of GBP to key UK accounts, mainly OSS / BSS and IT related.

Infosys Lodestone

[Subsidiary of Infosys]

Senior Principal  -  Digital Transformation Practice Lead

October 2011 – April 2013

United Kingdom

·                 Generated a business consulting engagement with a Belgian Telco client worth $500K USD that led to a follow-on services deal worth tens of millions USD in the first six months of the practice.

·                 Led consulting teams to support several consulting-led sales opportunities and activities, and led consulting engagements leading to up-selling solution and service offerings worth millions of USD.

·                 Developed a complete market offering around IoT and Digital Transformation forecasted to produce tens of millions USD in sales revenue of consulting, systems integration and platforms for 2013/2014.

Huawei Technologies

Head of Huawei Software Business Unit, UK & Ireland

August 2010 – July 2011

United Kingdom

·                 Built a business unit from three resources mid-2010 to a head-count of over twenty-one and generated a Sales Opportunity Pipeline from less than $600K USD to over $60 million USD by Q4-2010.

·                 Achieved 186% UK Sales Revenue Target and 108% Western Europe Sales Revenue Target for 2010.

·                 Directly involved in the brokering and signing of the Huawei Software UK and Logica UK (Partnership) MoU and relationship Q1/Q2-2011 to augment professional services with local systems integration capabilities.

Oracle Corporation

Chief Architecture Advisor

March 2009 – April 2010

Asia Pacific and United Kingdom

·                 Directly contributed to an opportunity worth up to $2.5 million USD in software sales to KVH a Telecommunications provider in Japan stemming from a Business Consulting led engagement.

·                 Contributed to a local consortium engagement (Oracle and industry partners) with a Business and IT Transformation bid to Korea Telecom with a potential worth of tens of millions of USD in software sales.

·                 Directly contributed to cost savings at British Telecom (BT) in the millions of GBP via consulting advice and solution proposals leveraging the BT-Oracle First Software Programme to support strategic IT initiatives.

British Sky Broadcasting (BSkyB)

Principal Architect – Voice [Contract]

June 2008 – March 2009

United Kingdom

·                 Directly contributed Business and IT Transformation advice and input to the deployment of new IT capabilities to support a Fibre-to-the-Home strategic bid and initiative within regulatory time frames.

·                 Enhanced the corporate Enterprise Architecture Plan (CityPlan) to include the Telecommunications business functional capabilities of BSkyB’s new business to influence strategic programmes and spend.

Past Experience

Vodafone Group Services

Group – Senior OSS Architect

(Band F)

January 2006 – May 2008

Germany

Group OSS Architect responsible for developing and managing the corporate-wide target reference OSS strategy, architecture and input to the OSS roadmap for use by all the operating companies for tactical and strategic alignment of OSS capabilities with the overall business that saved millions of EUR annually.

IBM

Engagement Leader / Executive Consultant (Band 10)

[Permanent and Contract]

March 2001 – June 2005

Asia Pacific, Singapore, India and United Kingdom

Engagement Leader participating in large scale bids and key account engagements in the Communications sector, which involved Business Development, Solution Architecture and Consulting-led Sales engagements (Consulting, Systems Integration and IT Outsourcing) throughout Asia Pacific (including China).

Executive Consultant involved in Consulting-led Sales / Business Development and Business Consulting on engagements delivering IT Strategy and Planning, Service Delivery Platforms, end-to-end OSS / BSS solutions and IT Transformations in the Telecommunications sector in the UK, Middle East and Africa.

Hostmark World Limited

Principal Technology Officer

October 2000 – February 2001

United Kingdom

Complemented the Chief Technology Officer as technologist and technical lead for this Internet Start-up to develop the company’s IT Strategy, Architecture and Deployment Plans to address the business priorities set by the management team to support the launch of Internet Data Centre and Hosting services.

CSC (CSC PLOENZKE)

Managing Consultant

February 1998 – September 2000

EMEA and Switzerland

Head of a Solutions Architecture and Engineering team involved in Consulting-led Sales and Business Development as well as Systems Consulting and Integration engagements (specifically new Satellite, Mobile, TETRA & ISP Operator Start-ups) in the Telecommunications sector in Europe, Africa and South America.

Swisscom AG – Mobile

EDP Project Leader
[Contract]

March 1997 – January 1998

Switzerland

Project Leader role performing various systems analysis activities related to the Customer Care and Billing system / BSS that supported the GSM mobile operations, which also involved vendor management of LHS and the implementation of Inter-Carrier Accounting (Interconnect Billing) capabilities.

American Management Systems (AMS)

[Acquired by CGI]

Lead Programmer Analyst /
Team Leader

October 1994 – January 1997

USA, Switzerland and The Netherlands

Held various roles in Software Development, Systems Consulting and Implementation, and Technical Support as part of a multi-national effort of European Telecommunications providers for a new Customer Care and Billing solution (BSS) as well as a Customer Data Warehouse solution across Europe.

Cincinnati Bell Information Systems (CBIS)

[Now known as Convergys]

Analyst

August 1990 – September 1994

USA

Involved in various Systems Analysis, Systems Engineering, Software Testing and Development roles that supported BSS (Customer Care and Billing) and OSS (Network Inventory) engagements and projects for major Telecommunications providers in the United States and Europe (UK and Switzerland).

Military Experience (Non-Conscription)

US Army & US Army Reserves

1985 - 1991

USA and West Germany

Education

University of Cambridge, Judge Business School

United Kingdom

General Management Certificate, 2010

University of Wales / Prifysgol Cymru (Informatics Global Campus)

United Kingdom and Singapore

Master of Science (MSc) in Business Information Technology, 2008

DeVry Institute of Technology – Chicago

USA

Bachelor of Science (BSc) in Computer Information Systems, 1990 (Summa Cum Laude)

Qualifications

Languages:

American English, Fluent Level (Native Speaker)

Spanish, Advance Level (Conversational)

German, Intermediate Level (Conversational)

Industry Sectors:

Communications, Media, Entertainment, Retail, Software, Financial Services

Professional Training:

Digital Marketing Strategy, eMarketeers

Business Strategy Consulting, IBM

Project Management, IBM

Agile Web Project Management, eMarketeers

Digital Marketing Essentials, eMarketeers

Certifications:

TOGAF 9 Foundation & Practitioner, The Open Group

PRINCE2 Foundation & Practitioner, British Computer Society

Associations:

British Computer Society, Association of Enterprise Architects

Telecommunications:

Mobile, Wireline, Cable, Broadband, VoIP, IoT, NFV / SDN, IMS, HFC, FTTC / FTTH, DTV, DTH, MVNO, MVNE, CDMA, GSM, GPRS, UMTS, LTE, 5G

Methods & Frameworks:

TMF Frameworx, NGOSS, eTOM, TAM, SID, ITU TMN, IETF, ITIL, TOGAF, Zachman, COBIT, PRINCE2, Agile

Personal

Birth Year:

1966

Nationality:

United States of America (USA)

UK Residency:

British (UK) Citizen / American (USA) Citizen